Frequently Asked Questions
Is there a discount for bulk orders?
We offer generous bulk discounts that vary depending on time of year. Please reach out to email@example.com to see if you may qualify!
What kind of custom options do you have?
We always say the sky is the limit with custom options, it just depends on lead time and budget. The type of customization we specialize in is custom colors. We can tailor one of our hand painted items to feature your wedding colors, company or event colors! Besides custom colors, we can also create custom logo cards, belly bands, stickers, ribbon and more. Contact our Sales Director, Jordan, at firstname.lastname@example.org she can provide you photos and pricing of previous custom work.
Can you customize the actual box the chocolates come in?
Our boxes are ordered in mass quantities a year in advance. We would not be able to customize the box itself, only the chocolates inside or the additional packaging pieces that come with it. If you are interested in designing a custom box, we have vendors we can put you in touch with to accomplish this while we work on your chocolates! You are more than welcome to outsource your own box and bring it in for your order. We are happy to provide you the dimensions of our chocolates to ensure you are purchasing the proper sizes.
How much notice do you need for custom work?
This is entirely dependent upon the quantity of your order, time of year and the type of custom work you’d like done. If you want to incorporate a packaging piece, safely allow 4 business weeks for the entire process from start to finish. This time will include proof approval, printing and shipping. Custom color orders generally require 2 business weeks once an order details are finalized. Any custom work during the holiday season may take longer as our business increases astronomically this time of year.
Where do you ship?
We ship anywhere in the continental United States. We often have clients who want to ship internationally, and we accept those requests on a case by case basis. We have had success shipping to Canada but do not recommend attempting to ship our delicate products across an ocean. Any international shipping that can be done will be done at the risk of the client.
How do you ship your products?
In the Fall and Winter, every item will be packaged carefully with a minimum of 1 ice pack. Warmer destinations like California and Florida will receive an insulated pouch and 2 ice packs. In the Spring and Summer, packages are shipped overnight only in insulated boxes.
What is the cost of shipping?
Currently, we do not offer flat fee shipping rates. The cost is dependent upon the destination it is being shipped to in relation to our hub in Dallas, TX. Nearby states will have a ground shipping options whereas states that are far East, North, and West will need to be shipped either 2ndDay Air or Overnight. In consideration of the sensitivity of our product, we do not allow our chocolates in transit for longer than 48 hours.
Can I save money by having you ship me the products in bulk and then I will ship them on my own?
It’s hard for a small business to compete with the shipping prices consumers are used to seeing via places like Amazon or Target. We receive a percentage discount from UPS based on our shipping volume and as our business increases, our rates improve every year. The shipping total you are charged is a direct cost – it is not marked up. We do not aim to make money off shipping.
We often have clients who feel they can save money by DIY’ing their shipments. While for some people this may be true, these clients often come back to us and say their packages arrived damaged in some form or fashion. If you attempt to ship our items on your own – you have no insurance for a refund or replacement. If you ship through our warehouse, you have the assurance of knowing our packaging experts are carefully packing each box to survive the shipping process. If, for some reason, the package still arrived damaged – and we were informed within 3 business days of receipt – we will replace or refund the item and/or the cost of shipping.
If you still insist on shipping our items on your own, please let your point of contact know. Although we cannot help you if/when your items arrive damaged – we do want to make sure you have all the tools you need or answer any questions you may have about how to ship our products.
Can we bring in outside product to be packaged together with your bon bons?
We are experts in packaging and shipping chocolate – not fidget spinners or wine glasses! We are happy to work with outside packaging materials like custom boxes or ribbon. And you are more than welcome to bring in your own cards and we will place them in your boxes at no additional cost. Ultimately, we want the best-case scenario for our clients but also for their recipients. If you are wanting to bring in outside products to place in with the chocolates, we can connect you with a local third-party gifting service and you can work with them directly or we can work with them on your behalf.